Account
Delete your account
You can delete your Vela account at any time. Deletion is permanent and cannot be undone.
What gets deleted
- Your account, display name, and email address
- Your coin balance and full transaction history
- Any VIP subscription record
- Episodes you have unlocked, your watchlist, and your viewing history
- Any series you uploaded that was never published, including its episodes
Coins are not refunded
Any unspent coins are destroyed with the account and have no cash value.
What we keep
Series you published stay on Vela and remain watchable, but are no longer linked to you or to any account. We do this because other viewers may have spent coins unlocking those episodes, and deleting your account should not take away what they paid for.
We also retain records of completed payments where tax and accounting law requires it. These are held by our payment providers, Google Play and Stripe, and are no longer linked to your profile. Moderation decisions made on content are kept without your identity attached.
Sign in to delete your account
We ask you to sign in first so we only ever delete an account at its owner’s request.
Sign inCan’t sign in? Email info@joeul.com from the address on the account and we will delete it for you within 30 days.